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How do I contact Umbro customer services?
If you have a query in regards to your order please email [email protected] If you do not receive a reply from us please check your junk mail. If we have managed to slip into your junk inbox please click "Mark as safe" and our emails will then appear
What is Umbro's Returns policy?
If you are not satisfied with your order, please visit www.umbro.co.uk/returns and complete the online returns request form. You can get a full refund or exchange an item, for any reason, within 30 days of the original purchase (time limit exceptions
How will I know you have received my Umbro order?
As soon as your order is complete you will receive a confirmation email acknowledging receipt of your order. If you ordered using PayPal, please check the email address linked to your PayPal account for notifications. Please check your spam folder fi
An item is missing from my Umbro order?
Please contact us at [email protected] with your order number and details of the missing item, we will arrange for the missing item to be sent as soon as possible.Please do not contact us multiple times for the same enquiry - we do our best to get bac
What do I do if I receive a faulty item?
In the unlikely event that the item is sub standard, please email [email protected] your order number, your name, details of the fault and if you require a refund or a replacement. We will then send you an email with further instructions. For refunds
How quickly will my Umbro order arrive?
All UK orders placed before 2pm Monday - Thursday, where the express delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods and holidays, especially when we go into sale, bank holidays or when the off
My Umbro order has not arrived what should I do?
If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery. If that still doesn't help or you haven't received you
Can I change my delivery address?
Once your order is confirmed we start preparing it for dispatch, so at that point we are unable to change the delivery address. You can, however, download the Evri app (https://www.evri.com/evri-app) or the DPD app (https://www.dpd.co.uk/lp/yourdpd/i
Can I cancel or amend my Umbro order?
Once you receive your order confirmation, your order is already being processed by our warehouse, so at that point we are unable to amend or cancel it. You will need to place a separate order, or return any unwanted items to us once they arrive. You
How much do Umbro charge for shipping?
All options are displayed at the checkout. For European and international orders delivery charges also apply. Shipping charges are dependent upon type of delivery service, weight and location. Once you have selected your purchases, delivery charges a
Will there be any additional Duties / Taxes payable on my Umbro order?
For orders delivered outside the United Kingdom, UK VAT is deducted at the checkout. Customs & Import Duty Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any d
Is my personal information kept private?
All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share
I have a discount code. Can I apply this to items in the Black Friday sale?
Unfortunately, discount codes cannot be applied to our Black Friday sale items.
If you run out of stock, can I still order at the Black Friday price?
Due to high demand, the Black Friday sale prices will apply only to items that are in stock for the duration of the sale. Stock is secured only when payment is taken.
What are your delivery times during Black Friday?
Our normal delivery options and times will apply during the sale. Please find these here.
My order is a gift. Can it be shipped in a gift box?
Yes – our gift boxes can be added to a garment at the checkout. These are the perfect size for team shirts or training jackets, and tops, jackets, or dresses from the UMBRO street fashion range. Unfortunately, our boxes are not suitable for padded ja
Will the Drill or New Order collections be in the Black Friday sale?
Both of these collections will remain at full price for the duration of the sale.